Players are getting refunds for ‘Cyberpunk 2077’ for its reported “brokenness”

Cyberpunk 2077 glitches video snapshot

Gamers who find Cyberpunk 2077’s early launch unsatisfactory because of the game’s glaring glitches are getting themselves reimbursed, given credence by stating how “broken” the title is.

After 8 years of development, including delays, to make CDPR’s latest game a playable title, many expect Cyberpunk 2077 to be a “flawless” product. Only for anticipating players to encounter a game that is replete with bugs, even after a few major updates post-release.

Too disruptive to ignore

As the glitches themselves are nuanced, some complain how faulty the game is, particularly on console. The most damning problem of which is the game-breaking kind that causes the game to randomly crash. In some cases, even persistent enough so as to force a complete restart of the system to fix it.

While the haphazard technical issues themselves are ignorable, if not crash-causing, another major issue with the console versions is the game’s visual fidelity. Which, in comparison to the more technically superior PC, looks seemingly water-washed due to reduced effects.

Although the latter is a matter of poor design choice, it is the serious glitches that garner it so much hate. So much so, in fact, that those who did encounter the technical hiccups consider asking for their money back.

An inspiring case

One Redditor, NotBen_2, shares his own success story of getting a refund over the game he essentially considers as unplayable. Which, by looking into it, appears to be a thriving source of information on how to effectively get back the money paid for.

According to the Reddit user, he had to file a “support claim online and had to “sit on hold for over an hour to speak with someone.” Quite clearly showing how possibly overwhelmed the customer support department is on a similar case with other complainants.

Despite the long wait, however, NotBen_2 claims to easily get his refund after being able to get in touch with a representative.

There had been many others who followed the Redditor’s step with relative success. However, not all, citing the cases of rejections in others.

Secrets to a successful refund

NotBen_2 partly gives credit to the “very nice and understanding” rep who handled his concern. But other factors may have played a role in it, too. Which, aside from having due diligence of deleting the game and its subsequent save data prior to requesting the reimbursement, is the manner by which it’s relayed—in a “calm, professional manner.”

The fact also that the said user has never had a history of asking for a refund may have influenced the positive outcome as well.

Another Redditor, SirPanic12, claims that using the idea of the “game crashing and not being able to progress further” guarantees a refund.

Further revelation states that Sony has issued a business complaint to CDPR regarding the case.

Image used courtesy of Alphyx/YouTube Screenshot

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